FAQ

Q

Is your company a trading company or a manufacturer?

We are a professional manufacturer with years of production experience and our own factory.

Q

Does your company participate in trade shows?

Yes, we actively participate in domestic and international trade shows every year to meet customers worldwide.

Q

Where is your company located?

Our company is located in Ningbo, Zhejiang, China.

Q

What are your payment terms?

We accept T/T and L/C payment terms.

Q

Can I come for a visit?

Of course. We warmly welcome customers to visit our factory and discuss cooperation.

Q

Does your company provide after-sales service?

Yes, we provide professional after-sales service and technical support to ensure customer satisfaction.

Q

What are your working hours?

Our working hours are from 9:00 AM to 11:00 PM (Beijing Time).

Q

Can I put my logo on the products?

Yes, your logo can be added to the products and packaging.

Q

Do your products support customization?

Yes, we support OEM and ODM customization according to customer requirements.

Q

What is the packaging for the products?

Standard packaging includes cartons and wooden cases, which can also be customized if needed.

Q

How is the quality control of your products?

We implement strict quality control throughout the entire production process, from raw materials to finished products.

Q

Do the products have any certifications?

Our products have obtained various international certifications, including UL/CUL, ETL/CETL, TUV, PSE, CE, VDE, SAA, GS, CCC, NF, and ASTA.

Q

Do you have a product price list?

Yes, we can provide a detailed price list based on your product requirements.

Q

What is the minimum order quantity (MOQ)?

Our standard MOQ is 500 pieces, but it can be negotiated depending on the product type.

Q

What information do I need to provide to get a quotation?

Please send us your inquiry with product specifications, quantity, and any special requirements for an accurate quotation.

Q

What is the usual lead time for delivery?

The standard lead time is about 30 days after order confirmation, depending on the order quantity.

Q

How long does it usually take to get a reply after I send an inquiry?

We usually reply within 24 hours after receiving your inquiry.

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